Terms of Service
1. Definitions
1.1 Customers are referred to as "you" and "your." Deli One is referred to as "we", "us" and "our."
2. Contact & Company Details
Deli One Catering
128 Rivonia Road,
Morningside
Johannesburg, South Africa.
Email: hello@delione.com
3. General
3.1 We reserve the right to change these Terms and Conditions at any time. Any changes will take effect from when they are posted on the website. Your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
3.2 When you place an order we collect certain personal information (e.g. name, address, email address.)
4. Ordering
4.1 All orders must be made online on this website and are subjective to these Terms and Conditions.
4.2 Acceptance of order and completion of the contract is made once the order is confirmed by us in writing (by email) and payment has been made in full. English is the only language offered for the conclusion of the contract
4.3 We reserve the right not to accept any order due to one or more of the following:
4.3.1 The product is our of stock.
4.3.2 Payment has not been authorised.
4.3.3 Error in pricing or product description.
4.3.4 Unexpected limits on our resources which we could not reasonably plan for.
4.3.5 We cannot meet a deadline you have specified.
4.3.6 The criteria in clause 3.2 in these Terms and Conditions are not being met.
4.3.7 Technical failure of the website.
4.4 All products are subject to availability. In the unlikely event that we are unable to supply you with your request, we will notify you as soon as possible.
4.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.6 Once the order has been dispatched we will send you a dispatch confirmation via email.
4.7 On occasion the product specification may change. If this does happen, we will do our best to contact you to offer you a substitute item of the same or better quality, at the same price. If you are not happy with the replacement item offered to you, we will refund you for the original unavailable item.
4.8 Please make sure to thoroughly read our Dietary & Allergen Guide and product information for any allergy concerns before ordering.
4.9 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
4.10 Products may vary slightly from their pictures: All our cakes, pastries and confectionery products are freshly baked and crafted by hand, each day. As each and every item is as individual as the person who made it, slight variations from the original website image may occur. The images of all products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.11 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.12 Making changes to your product. If you wish to make a change to the product you have ordered please contact us as soon as you can and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm in writing whether you wish to go ahead with the change.
4.13 We reserve the right to make minor changes to the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
5. Risk
5.1 Risk of damage or loss to the goods supplied passes to you from the time we deliver the product to the address you gave us or you or a carrier organised by you collected it from us. We cannot accept any claim for damage, loss or deterioration after the delivery has been made. Please read the storage and handling instructions carefully upon receipt of your order. This does not affect your statutory rights.
6. Collection Policies
Cakes, Pastries and Fresh Deli
6.2 For larger orders that exceed our regular courier capacity we reserve the right to charge extra. We will contact you with a quotation for your approval should this be the case.
6.3 Delivery dates and time slots are limited and can be selected when checking out in the online shop. Customers are required to provide clear delivery instructions, a contact name and telephone number for our delivery driver. If for any reason, the delivery cannot be accepted during the agreed time slot and location, we will take your order back and retain it for the next 24 hours during which time you can call us on 0828292712 to request redelivery at an additional charge or to arrange personal collection from our Sandton location.
6.4 If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and do not accept any claim for a refund or replacement.
6.5 Collections can be made from the Deli One Sandton City store in Sandton. Simply select the Sandton location, date and time for collection when checking-out in the online shop. If, for any reason you are running late or are not able to collect as planned, please call us on 0828292712 to let us know.
6.6 Customers, or their dedicated carrier, are required to provide a valid order confirmation number and sign a disclaimer upon collection to confirm that the order has been received in good condition. Whilst we will provide the customer with correct handling and storage instructions with each order, once collected, the responsibility for any damage through transportation lies with the customer. Due to the fresh and fragile nature of our cakes, we strongly advise against collections that take longer than 30 minutes, especially during warm weather.
6.7 Should for any reason an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call our customer service team on 0828292712 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time.
7. Payment & Prices
7.1 All prices are quoted in ZAR and are inclusive of VAT (where applicable) but exclude delivery costs unless otherwise stated.
7.2 Payment must be made when placing the order. This also applies to any pre-ordered items.
7.3 We accept payment by PayPal.
7.4 When using the card you confirm that you are the cardholder or have permission to make payment with the card by the cardholder.
7.5.The price you will be charged is the price stated on the website at the time we receive your order. In the unlikely event that an incorrect price has been given, we will contact you as soon as possible to see if you would like to go ahead with your order at the correct price or cancel the order. If we fail to get in contact with you we will cancel the order in respect of the incorrect priced product.
7.6 Please make sure you receive a receipt of payment via email as well as a confirmation of your order. Failure of either to arrive might indicate that the order has not gone through successfully.
7.7 We reserve the right to change prices at any time. We reserve the right to amend prices at any time at our discretion before, but not after, we accept orders.
7.8 We cannot be held responsible for any charges local Customs wish to apply to your order. We recommend that you check with your local customs authorities before placing an order with us.
8. Cancellations
8.1 You can always cancel your order with us. Your rights when you cancel your order will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to cancel your order:
(a) If the product you have bought is faulty or misdescribed you may have a legal right to cancel the order (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back)
8.2 You may cancel your order because of something we have done or are going to do for a reason set out at (a) to (d) below and we will refund you in full for any products which have not been provided with. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (except, see clauses 4.13 and 8.9)
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control
(d) you have a legal right to cancel the order because of something we have done wrong
8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.
8.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
(a) perishable items or items that reduce in value once handled. This includes any food products, including cakes and pastries.
HOWEVER, we do offer a goodwill cancellation basis for these products where certain requirements are met (see clause 8.5)
(b) made-to-order or customised products which may include special editions or signed books (see clause 8.6)
(c) services, such as academy courses, once these have been completed, even if the cancellation period is still running
(d) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them